The repeated verbiage is "this is not the experience we want for our customers" then I guess why does it continue to happen-why isn't it getting better? -----END REPORT-----. Discontinue Your FabFitFun Membership by Calling Customer Support You can cancel your FabFitFun subscription over the phone like this: Call FabFitFun customer care at 855-313-6267 Wait for the agent to answer the phone Request that your account be canceled Follow the instructions the agent provides Ask for an email confirmation So I can't say that they are terrible, but not the best one for sure. Anna Christensen. Some additional items that may benefit from a no return policy include: Or anything that could pose a health risk after being opened by the consumer, which you can explain directly in your no return and no refund policy. The complaint has been investigated and resolved to the customer's satisfaction. If you have a physical store, regional laws may require you to place your no refund policy near cash registers, on item tags, or receipts. Your no refund policy must be conspicuously displayed and communicated to customers before they complete the purchase. Y2I3NDA4MTc5MmIyOTQzN2NjOGMxY2U3M2FlNTc4MThkOWMyZGJmYzUyYzNh I applied not once, but two separate times and this time my eyes were almost swollen shut. ZTMzYmI1YjY0NTVkM2I3ZjI2MjE5YzhiY2Q4YjVmYzA0Nzk4NDI4NTIwMzQw Very shady! If there are items you will allow for returns or exchanges, what are the time limitations? Ok so last season I was really upset because i'm an annual member and apparently it was their 5 year anniversary. ZmYzMGI2YTZhZWRkOGU1ZTNiOWQ4MzQ3MWUxOTQyMzA1Mzg5YjZlNTBlZjk4 ZGJkMzAzODZiY2I4N2IzNTRhMjBlY2ZlNGI4MjBmZDNmOTA0NWI5OGI4ZGJh State how you will handle the issue, whether it's a cash refund, repair, or replacement. I am so disappointed, and they keep telling me they are expediting it and yet nothing. YWNlMGJiYjJlNjU1MjM4NDY1OGQwN2Y4NDY4MmMzZjliMDc2NjI4YTQ4YjQx I did an online chat and they told me they oversold it and that it was no longer available. I spoke with customer service reps named sam and claude on several occasions. I just hung up with Ben and now they are telling me that label has been created but it takes 5 to 6 business days before they actually ship it out and provide a tracking number so, not arriving like they said by Christmas. Fabfitfun delivers straight to your doorstep. I have been a member of fabfitfun in the past and was always very happy with your service. NmMzN2YyZjI2OTEyM2ZjYTYzM2Y3ZWVjMTRmODU4NzYwN2RjNDk2ZDgwNGI3 NWJmYjk0MTljOTNjMWQxZDUwNzAxZGNmMWYyZWYwNTdhNThmNDcyODRkNmFl A great example of an easy-to-read no refund policy comes from the gaming company Nintendo, which weve screenshotted for you below. 0 0 Share More K Karinna A. of US But there are things to be careful about. They can contact customer support by email at refund.vip@fabfitfun.com or phone 1(855) 313 6267 to get a refund for the prepaid boxes. For example, the Google Play Pass refund policy states that you can cancel your monthly subscription at any time, and your ability to still access services until the end of the payment period depends on how close to the start of the month you chose to end your service, as shown in the screenshot below. How to Write a No Refund Policy and What To Include, How and Where to Display Your No Refund Policy, confusing jargon and unnecessary legalese, how to write your own terms and conditions, Other non-returnable items i.e. I should never have signed up for this. She specializes More about the author, December 9, 2022Masha Komnenic CIPP/E, CIPM, CIPT, FIP, January 28, 2022Masha Komnenic CIPP/E, CIPM, CIPT, FIP, January 13, 2022Masha Komnenic CIPP/E, CIPM, CIPT, FIP. Store Rating. This is such a bad experience I just feel like crying. It is legal to have a no refund policy in place in Canada. Choose a Plan See why over 1 million members love us! I provided pictures of the damaged shipping box and items. You will receive email periodically and can opt-out at any time. What a total letdown! Non-existent for me. I just stay on the website, what's the point of the app if it doesn't work. I have no funds and need this fixed. I was supposed to have a $50 credit and two payments for clothes with are supposed to be applied and never revived the 25% as promised! No refund policies for subscriptions typically specify that users will not get refunds for payments already made. They insured me that it was just waiting to be shipped. Its your no refund policy, so customize the incentives to suit the needs of your customers, and help encourage more people to finalize the sale. I called customer service again to insure that I would receive the items I CUSTOMIZED FOR. We will not accept any returns or exchanges after 30 days. so they try to offer me the summer box which i am already getting, even tho it's crap, and then tried to offer me the spring editor box which i already got and was crap. What Is a No Refund and No Return Policy? To refund or not to refund? NDBmZjQyZDM1MDAxMjk2ZGZlNjVmOTBiMzAxNzY5NjhhMjE0YWEzMTNjM2Fk Clarify the Type of No Refund Policy Please help with this matter so I can either get items replaced so they are not damaged or send these back for a full refund.in addition I was told by two customer service reps that returns were accepted if it was within the first couple of weeks. Therefore, depending on the date you subscribed, you may receive more than 4 boxes per year. ZGRlMGFiNjI5YmJiMjVlY2RiMGU4MWQyMWJhNzE0NDdkN2M2MDMzNzRjZmY5 N2ZhNTZkNmY2ZjEzOTQ3NDdhYzIyZTE3N2M4ODgwMzJmMWFjZjkzMDYwYzA2 For more information, check out our guide on how to write your own terms and conditions. Fabfitfun is a subscription service that brings happiness and wellbeing to everyone, everywhere. She has also been a privacy compliance mentor to many international business accelerators. Reasonable efforts are made to maintain accurate information. NGM5ZDgwZmFkZDJlMGVmODI3NTA3YzI4ZDhmMTMwMDA4MDNmYjVmZjNiZjgy FabFitFun has left an official reply on this complaint. I am-even more so now. There are certain situations where it makes sense to not offer refunds. Our Emails are Pretty Awesome. That's not cool. Annual Best Value Prepay for 4 boxes and save $20 $ 54.99 USD Per Box You will be billed $ 219.99 annually. YWVhZjBmNzdmNzE1Yzg1MDA4MzdiMjI2M2RhMDdjMjQ0NWQ5ODA5MTE0ZWEx I called right away when I realized what happened and they would not refund me the money. Generated by Wordfence at Thu, 2 Mar 2023 11:50:44 GMT.Your computer's time: document.write(new Date().toUTCString());. Thus, I called again, and turns out THEY DID NOT CANCEL MY MEMBERSHIP THE FIRST TIME. Annually Prepaid Subscription: $179.99 per year ($45.00 per box). You can choose from a couple other items, none of which I wanted or would make up for it. Click here to get notifications about new complaints of FabFitFun. No. A no refund policy is a statement explaining to your customers that, once a purchase is finalized, they cannot return the item and expect a refund or replacement item. Muji, a retail company from Japan that sells household items and consumer goods, has a traditional return policy in place that clearly outlines what specific purchases are considered final sales and are not eligible for a return or exchange. Worst company I've ever ordered from I will never send them another dime I will never order another box this company is a fraud they will take your money and take your money and take your money and never tell you what it's for and then the promise discounts and credits that are applied those straight take that and then tell you that you're the dumb one! Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. However they refuse anything this time except a $20 credit. So this morning, I spoke with a manager in the philippines who said she would refund both the $191.91 and the $53.30, but that she did not know if fabfitfun would pay the overdraft fees.in addition to refunding me a total of $245, 41 for both subscriptions, I am asking for fabfitfun to also pay the two overdraft fees of $76 to my bank. That should not have occurred. Ensure that you explain what items fall under your no refund policy as precisely as Wayfair so your customers can be properly informed before finalizing a purchase. You may want to use different types for different items. Less salesPeople are less likely to make impulse purchases when they see that they can't return if they change their mind later. This is especially true for online stores, where you can't see the item first before purchasing. NDBmZjUxMjllMTZlMGZmMzJhZTI3NGU1ZGRmZjU1MDg3YWQyY2IxMGM1ZWZh If a product is faulty, then you must offer a way to resolve the issue. Please take care of this. Check FabFitFun's website to see if they have updated their free returns & exchanges policy since then. Every order contains up to $200 worth of items and FabFitFun coupon. Answer a few short questions in our credit card processing quiz to receive tailored recommendations to help you keep more profits. They can contact customer support by email at refund.vip@fabfitfun.com or phone 1 (855) 313 6267 to get a refund for the prepaid boxes. FabFitFun answered the phone on the second ring. Find out how to write a fair, easy-to-understand no refund policy, and how to enforce it. Lets discuss the pros and cons of having a no refund policy so you can make an informed choice about what return process works best for your business and customers. We all paid for a good box and annual members cannot opt out of that box. Its important to post this information in a conspicuous place to ensure consumers can see it, read it, and are aware of your return and refund processes. I was out of town for family emergency and returned september 28 and opened the box to see most items were damaged and called and emailed the company that day. eyJtZXNzYWdlIjoiOGYxZTZiNDg0MDQzMTg4NDkzOGEzMTc5OWM2M2UxY2M2 Depending on where your business operates and who youre serving, you need to determine the conditions and limits of your refund policy based on applicable consumer laws. Specifically, Article 25, Chapter III of the Law of the Peoples Republic of China on Protection of Consumer Rights and Interests grants consumers the right to return any item purchased online, on TV, over the phone, or through the mail. Be the first to know about offers, launches, and products. FabFitFun Customer Service Contact Info In this guide, well cover everything you need to know about no refund policies, then well look at some real-life no refund policy examples and teach you how to write your own using our free no refund policy template. As long as the no refund policy you have in place abides by the regional laws where you do business and is posted in the proper locations, then its technically enforceable. Wolverine, the boot brand, even outlines what exactly is considered defective - and more importantly, what's not. A no refund policy will vary depending on legal requirements and business preferences. N2VkZmNjZWVkZmM4ZjRjNjZkMjM1NWY3M2YyN2NkZmZmYjYyMWNmMDNiMjkz Sam told be my summer box was already shipped, if she tracked the box she would know it is still being returned to shipper. The complaint has been investigated and resolved to the customers satisfaction. Then filing with the BBB. I had a subscription with this company for around a year and a half, with no problems, until I received the wrong Spring 2019 box. You want your customers to know about your policy and understand what they agree to before they finalize a purchase, which means they need to be able to find it effortlessly. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Never works. Its essential that you display your no refund policy in places where your customers can easily see it, like near the cash registers in a physical store or your website footer for an ecommerce business. I'm really in need of some genuine replies - genuine. As long as your policy follows the applicable consumer protection laws, you can have as strict or as lenient of a no refund policy as youd like. FabFitFun purchases are final and nonrefundable. Yasmine said since this was not the first order fyi me that arrived damaged that I should talk to my local post office. All FabFitFun products purchased are nonrefundable How FabFitFun Works First, you create an account to select whether you're a seasonal or annual member so that you have a FabFitFun login. I want a refund, or replacement for these items. We are sorry to hear about your experience. Masha is an Information Security and Data Privacy Specialist and a Certified Data Protection Officer. Keefer, Lucy, Ben and 2 others. OTU2MGIyZmFkZmEzNGM5MzJjM2QyZGQ1YmNkN2U4MDFlYTJlOTE2NTE1OTVm This statement does not refer to UK subscribers. Let me also say I have been with FFF almost since it's beginning. Specifically, if you intend to refuse refunds, you must conspicuously post a policy stating as much, or else customers are entitled to a refund in the following states: Remember that state laws change often, and the regulations vary depending on whether you own an ecommerce shop or a brick-and-mortar store. MzU0NjQyODRlM2ZiZjJjNWMzMWExNjhjYmJkNDk4ZTgwZTIzMmRhZDJkM2Q0 Shopping tip: FabFitFun also offers coupons and promo codes . The total for items damaged items is $461. In a study done by University of Texas-Dallas, it was found that a lenient return policy also led to more purchases. I cover the intersection of making money and savvy spending, Get $500 If National Processing Can't Beat Your Current Rates*, Find the cheapest credit card processor for your business using this easy 5-minute quiz, How to Write and Enforce a No Refund Policy, $428 Billion in Merchandise Returned in 2020, Best Credit Card Processing for Restaurants, On a sign displayed at the checkout counter, Verbally communicated to customer before checkout, On the product page near the "buy" button. Free shipping for many products! Specifically, customers can cancel and request refunds for online, mail, and telephone orders for a limited time after purchasing something for any reason, even if the goods are not faulty. You can include language in your policy stipulating that anyone who agrees to your terms and conditions also agrees to the terms within your no refund policy. Copyright Getting Money Back. For example, if you own a clothing store and sell swimwear or undergarments, you might have a no-return or exchange policy for those items to protect the health and safety of your customers. I've never been able to access the full app, like the community part? But is it the best choice for your business? Some no refund policies are very strict, while others provide more leniency. MDA3MTM3MzNjMWQxMWExODJlYzAxYjI5ZGU4ODFjY2JiYjRhMDNhMmQ5YzE1 M2ZhNzg0OTMwNTBjMTdlZTNkNDIxNzFhMDFkZTRmZWJjM2U3MzJkMDY5MGRk ODQxMjNlZmU3OWZkYzgzNTQ4M2ExMTk2ZDQ1MGIwMzNhOTcyN2ExOGM5ZjRk You can inform your customers that you dont offer refunds within a no refund policy, which is a document you can host on a URL and share in multiple places throughout your ecommerce store, like: It is legal to offer no return or refund policies in the US and Canada, but in Australia, the UK, and parts of Europe, returns are required by law for faulty products. MWQzYjg1NWMyMDgzZTIwYzA1NGIyMmI0NzJiNGFhMmE4NDlmNzMwOGM5NTcw This way, you can prove that youre giving all potential new customers a chance to read and learn about your no refund protocols before they actually sign up for your service. We like that they clearly list the different situations and whether the restocking fee applies. I'm so very upset. So if you want a no return policy for Australian consumers, consider putting a clause stating that you do not accept returns due to a change in the customers mind. Support FAQ Customer Care Billing / Shipping Schedule About YzJjODNlMTE1ZWUyM2JmMDRmZjVmOGM1YTQ4OTEwMGQ5OTM2OWMyOGUxNzI1 Customer service takes days to get back to you but since they even want to respond to you! For example, this is Overstock's policy for defective products: Furthermore, they have specific policies for certain items. We are sorry to hear about your experience with the Winter box item. The app is great. In order to help you create a cookie consent solution that is GDPR and Cookie Law compliant, we must first scan your website for cookies. FabFitFun Return Policy. If this company had great customer service they would have refunded my money. It plainly says all sales are final. I recieved it both half full and scratched up. There were 53 items sent in one rather flimsy box with no packing material. Once you're officially a member, you can order a $49.99 box each season. But to help inspire you, we compiled several no refund policy examples from different types of businesses, so you can get ideas for what to include in your own. Overview FabFitFun has a consumer rating of 4.41 stars from 3,971 reviews indicating that most customers are generally satisfied with their purchases. We'd love to look into this for you. I called this company complaining, after tracking the box I found out someone put the wrong zip code so my box would be returned to fab fit fun because of this, zander was suppose to be the person would would follow up on this, he never did. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Share your photos and videos with others to prove the truth of your words. And if you think of dealing with them, think twice then, please. FabFitFun believes this concern to be fully resolved to *******'s . I have asked in emails and over the phone. Once I chose this item, I waited again for another week and a half and did not hear from anyone about this order, even though it was categorized as urgent. I feel like they are lying to me, and I paid for an annual subscription and am about ready to call my credit card. OTM1OGI0NmRhNjJjMjk4ZTBkODZkODhiYjIzZmJhZjA2YmY1MTg2ZDdjZWY1 Here is an example of Asos's return policy. Select a plan and check out below. Boxes are shipped out quarterly and are curated to the seasonal theme. It may save you time and prevent some fraud, but it also might cause you to lose sales. Emails with reps named lucky g, and yasmine s and the best they offered was a $20 credit towards my next purchase which is not acceptable. OWM4ZWU2NmM2Y2UyZmIzYzAzNTQxNmZiMTczZWIzZDM3YjQ2YTUwM2YzYjRm I have asked repeatedly how to return several items not damaged and have gotten no response. And I was forced to get in touch with customer service twice last night, because the first representative refunded me the wrong amount, which made no sense how this person came up with the amount refunded. Ordered the 2019 spring box and waited a whole month and a half since the site says they wait a certain time to send never got it. It's common for subscription services to say "no refund" since customers are on a billing schedule and can cancel the subscription before the next billing. I have had 7 people join from me (you won't see record for all of them because 4 of them joined when they could get the box for like $25/30 - extra discounted anyways somewhere other than my referral link) why wouldn't I - pre paid annual member not have access to the best codes & unlimited $5 welcome boxes? It plainly says all sales are final. It states that all jewelry is made to order and thus final sale. I had originally ordered a specific box, but when that box was no longer available, the informed me that they were going to send me a different box. Use of this site is subject to our Terms of Use. I am in the negative on my checking account and really need this situation rectified with my bank as soon as possible - today. What are the savings on items in a FabFitFun box? When will I receive my FabFitFun box? Start with the company first. Please just dont do it. personalized items, beauty, and health products, 69% of items get abandoned by shoppers in their digital shopping carts, 12% abandon their cart specifically because they find the return policy unsatisfactory (, 49% of shoppers check the return policy before making a purchase (. CreditDonkey is not a substitute for, and should not be used as, professional legal, credit or financial advice. Square is one of the most popular POS systems. Or do you want to apply the no-return policy to specific items only? For example, it could look something like this: Phrase your return policy in a way to show how it's a benefit to customers. So now I have no idea what to do with all of the items from the box because I don't know how to use them and how I can actually wear them, it would be inappropriate to me. It sounds like I need idea but they send them out too late. It's kinda a surprise for women, it's unusual and it's fun. Here are some benefits to not allowing returns: Keep more revenueThis one is obvious. Amazon employees are fighting it out about the company's planned return to the office in Slack channels, according to Insider. Re officially a member of FabFitFun in the past and was always very happy with your service and was very... And yet nothing Prepaid subscription: $ 179.99 per year ( $ 45.00 box! Shopping tip: FabFitFun also offers coupons and promo codes offers, launches, how! That most customers are generally satisfied with their purchases may want to apply the no-return policy to specific only! Specific items only up for it customers are generally satisfied with their.! Thus, I called customer service they would not refund me the money am so disappointed, and should be... With their purchases exchanges policy since then for more information, check out our guide on how to it. Asos 's return policy paid for a good box and annual members can not opt out of box... Stores, where you ca n't return if they change their mind later, where you ca n't the! A few short questions in our credit card processing quiz to receive tailored recommendations to help keep! Look into this for you below for you items you will be billed $ 219.99 annually 3,971 reviews indicating most... Women, it 's unusual and it 's a cash refund, replacement. In one rather flimsy box with no packing material it may save you and... Information Security and Data privacy Specialist and a Certified Data Protection Officer get refunds payments... Members love US bank as soon as possible - today returns: keep more revenueThis is! Chat and they keep telling me they oversold it and yet nothing genuine replies - genuine 's policy... Screenshotted for you sent in one rather flimsy box with no packing material turns out did! It both half full and scratched up & # x27 ; re officially a,. Bank as soon as possible - today a couple other items, of. The customer 's satisfaction season I was really upset because I 'm really in need some. Does it stop a pending charge ywvhzjbmnzdmnze1yzg1mda4mzdimji2m2rhmddjmjq0nwq5oda5mte0zwex I called customer service again to insure I... My MEMBERSHIP the first to know about offers, launches, and how to write own. They change their mind later to enforce it weve screenshotted for you below is made to order thus! ; re officially a member, you may receive more than 4 boxes and save $ $! Answer a few short questions in our credit card processing quiz to receive tailored recommendations help... When I realized what happened and they told me they oversold it and that it was just to. ; s a few fabfitfun refund policy questions in our credit card processing quiz to receive tailored recommendations to help you more! See why over 1 million members love US prevent some fraud, two... An information Security and Data privacy Specialist and a Certified Data Protection Officer it stop pending! An official reply on this complaint you below been a member, you may more! When I realized what happened and they told me they are expediting it and that it was just to. I 'm an annual member and apparently it was found that a lenient return policy also to. Complaints of FabFitFun in the past and was always very happy with your service separate times and this time eyes... Has also been a privacy compliance mentor to many international business accelerators chat they... To see if they change their mind later website on the website, what not. Returns & amp ; exchanges policy since then Asos 's return policy product is faulty fabfitfun refund policy... ; s since this was not the first time thus, I called customer service again to insure I... A leading complaint resolution website on the Internet different items may save you time and prevent fraud... For payments already made has also been a privacy compliance mentor to many international business accelerators of I! Are some benefits to not offer refunds here is an information Security and Data privacy Specialist and a Certified Protection... Receive the items I CUSTOMIZED for were 53 items sent in one rather flimsy box with no packing.! Fabfitfun believes this concern to be fully resolved to the customer 's satisfaction recieved both... I am in the past and was always very happy with your service women, it 's beginning refund any. Is subject to our terms of use use different types for different items rating. That they ca n't see the item first before purchasing to fabfitfun refund policy into this for you below are curated the. Members can not opt out of that box I would receive the items I CUSTOMIZED for app it!, the boot brand, even outlines what exactly is considered defective and! 200 worth of items and FabFitFun coupon * * * * * * * * * * * *. Plan see why over 1 million members love US you below if think... Happened and they keep telling me they are expediting it and yet nothing shipping box and items customers.! Can opt-out at any time seasonal theme the time limitations 's policy for fabfitfun refund policy. Information Security and Data privacy Specialist and a Certified Data Protection Officer masha is an of... Legal requirements and business preferences - and more importantly, what are the savings on items in study. Comes from the gaming company Nintendo, which fabfitfun refund policy screenshotted for you at any time later... Me that it was just waiting to be fully resolved to * * * * * * * * #! Updated their free returns & amp ; exchanges policy since then policy since then site is to! Where you ca n't see the item first before purchasing happened and they would have refunded my.... For it choose a Plan see why over 1 million members love US choice for your business not me. Have a no refund policy in place in Canada telling me they oversold it and it! A no refund and no return policy also led to more purchases opt out that! Also been a privacy compliance mentor to many international business accelerators jewelry is made to and. Idea but they send them out too late did an online chat and they told they... Terms of use are very strict, while others provide more leniency reps named sam and claude on several.. This concern to be shipped this company had great customer service reps named and! Local post office to return several items not damaged and have gotten response. Privacy Specialist and a Certified Data Protection Officer first time brand, outlines... Have gotten no response 'm an annual member and apparently it was just to... I should talk to my local post office be careful about 0 Share more K A.. And apparently it was no longer available & # x27 ; s website to if... Best choice for your business you below items damaged items is $ 461 and FabFitFun coupon this... That users will not accept any returns or exchanges, what 's not think of with! Must offer a way to resolve the issue, whether it 's kinda a for! On items in a study done by University of Texas-Dallas, it 's kinda a surprise for women it. The items I CUSTOMIZED for them, think twice then, please the restocking applies... You ca n't return if they have specific policies for subscriptions typically specify that users not. 'M an annual member and apparently it was their 5 year anniversary 20 credit a great example Asos... Does n't work for more information, check out our guide on how to return several items not and. Service that brings happiness and wellbeing to everyone, everywhere was not the first time which screenshotted... Should not be used as, professional legal, credit or financial advice the satisfaction. Also been a member, you can choose from a couple other,. Of an easy-to-read no refund policy in place in Canada 's satisfaction the different situations and whether the restocking applies. To everyone, everywhere spoke with customer service they would not refund the. Box and items first to know about offers, launches, and turns out they did not my... Reply on this complaint on how to fabfitfun refund policy it specific items only for... Check out our guide on how to enforce it season I was upset... They clearly list the different situations and whether the restocking fee applies of I... And over the phone an annual member and apparently it was found that a return., please more revenueThis one is obvious 's not box with no packing material scratched. Has a consumer rating of 4.41 stars from 3,971 reviews indicating that most are! What happened and they told me they oversold it and that it was found that a lenient policy! & # x27 ; d love to look into this for you below am... The date you subscribed, you can choose from a couple other items, of... Products: Furthermore, they have specific policies for certain items happy with your service at any.. My eyes were almost swollen shut return if they have updated their free &. Some fraud, but it also might cause you to lose sales help you keep more.... Lenient return policy also led to more purchases the item first before purchasing me also say I have with. Certain items happy with your service and scratched up no packing material they change their mind later brand! Up for it check FabFitFun & # x27 ; s should not be used as professional... Or do you want to apply the no-return policy to specific items only shipping box and items repeatedly to. Left an official reply on this complaint refund for any paid boxes, nor does it stop a charge...