The MENU will appear on the display. LG decided to take care of its customers and introduced a smart diagnostics option. That way, you will know what you can fix and what requires professional help. We apologize for this inconvenience. Did this resolve the problem? Step 2 JavaScript appears to be disabled in your browser. When your refrigerator gets DR signals from your public power supply, it triggers the GRID LED, which starts to control energy consumption. As well as providing a diagnosis service, it also offers tips & As a result, you can reliably determine the cause of the breakdown. Press the Home button on your remote. If the refrigerator isnt level, it will keep the doors from sealing tightly. Contact us for all your product questions or concerns. Older washing machines cannot be examined with the program. 13 modes of washing a variety of linen. Place the mouthpiece of your phone between the Smart Diagnosis logo and the POWER button. The following questions will pop up, one after the other, on the display, and to which you are expected to answer either YES or NO. You need to have the LG ThinQ app installed on the mobile phone and the phone needs to be right next to the microwave. Most Common Washing Machine Troubleshooting Problems Washer won't spin But if you cannot run the tests, contact LG or hire a qualified technician. You need to have the LG ThinQ app installed on the mobile phone and the phone needs to be right next to the microwave. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. What to do when LG TV subtitles won't turn off? Your Account. 1. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). By LG Electronics, Inc. Posts: 22,564 Member: 1787203 Status: Offline . On this 49 inch LG television model 49lf5500 the screen and/or picture constanly flashes on and off. The Smart Diagnosis (SDS) feature was created to give you more control and flexibility should you run into any problems with your LG Appliance. You can also control your refrigerator with simple voice commands. Fans run and the compressor runs. In order to get the best possible experience from our website, please follow below instructions. The room should be free of extraneous noise, vibration, high acoustics. If you do not have an iPhone or Android phone, simply contact LG Customer Service and a representative will assist you in running the Smart Diagnosis test over the phone. LG BP350 Blu-ray Player with Streaming Services and Built-in Wi-Fi, Black. All this can distort the data, and the diagnosis will not pass at the proper level. 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How to Use Smart Diagnosis - LG Refrigerator Troubleshooting 10/07/2022 [LG Refrigerators] How to Use Smart Diagnosis Watch on * Required question Content Feedback 1. To deactivate the demo mode, take the following steps: On the display panel, click and hold the ICE PLUS and REFRIGERATOR buttons at the same time for about 5 seconds or until the refrigerator makes a beep. Find the most common problems that can cause a Lg Microwave not to work - and the parts & instructions to fix them. Lock the control panel by holding the lock button for 3 seconds. The answers to select are provided below after each question: Does the refrigerator have a Tag On Logo?, Does the refrigerator have a SmartThinQ logo?, Does the refrigerator come with a touch screen?. I was born in Vietnam, grew up in Italy and currently residing in Australia. (GMT -05:00, United States of America local time) These are codes that indicate errors or faults on specific parts of the refrigerator and appear on the display of the refrigerator: This error code indicates that the ice maker fan or sensor is either faulty or not connected. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). An example of data being processed may be a unique identifier stored in a cookie. Point your remote at the TV and press the center wheel button to reinitialize the device. A sound from your phone notifies you that the refrigerator is carrying out an analysis. Flowers in the landscape design of backyards, summer cottages, house plots. * 2. This application can record and analyze the special tones emitted by Smart Diagnosis washers and can instantly provide troubleshooting steps to get the problem fixed. The program itself makes diagnostics, process control is not required. To enjoy the Smart Grid mode, document your refrigerator with the public power supply company in your area. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. The ability to control your LG refrigerators temperature from anywhere, even while on the go, is amazing. When the app opens, click on the SETTINGS button and go to the SMART DIAGNOSIS option to select START SMART DIAGNOSIS. If there is no continuity, replace the defective ones. DOWNLOAD AND EXPLORE THE SMART APPLIANCE APP, LG Smart Diagnosis App. A tone transmission will follow this. If the preferred network isnt on the list, you may key in the networks information manually and connect it to the WiFi. To use your smartphone to perform the diagnosis, open the SmartThinQ app, click on the SMART DIAGNOSIS and select WIFI DIAGNOSIS. 1 Check Remote Batteries Lift the back cover up and away from the remote. Contact us for all your product questions or concerns. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Find helpful information about your LG product, Do Not Sell or Share My Personal Information, Laundry Accessories, Washer Dryer Combos, Washers. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). If your router is far from the refrigerator, itll be difficult for the refrigerator to access a strong and stable network signal. Innovation and technology require constant monitoring. Keep the phone in place until the tone transmission has finished. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Check to see if the network of choice is on the WiFi list by viewing the list. If your smart LG Refrigerator is not connecting to WiFi, the following are possible reasons: If your router is faulty or switched off, your refrigerator cannot access a network connection. We have affiliate relationships with the providers (Amazon, Clickbank, etc) of the products, goods and services that are linked to on this page and may be compensated when you buy. For an LG refrigerator, this means its linear compressor technology, now available in select models. If the problem continues, you may have to look at the control board, defrost heater, the controller relay, and the controller assembly. You may try to browse on it to confirm the connectivity. Step 2: When the agent instructs you, hold the microphone of your phone to the control panel on the dishwasher. The code shows the refrigerator is in DISPLAY or DEMO mode. According to LG it, "allows customers to solve appliance problems over the phone rather than call out an engineer". If you confirm it is disconnected and you cant fix it, hire a professional for further assistance. Option can diagnose 85 faults of varying complexity. To fix this, ensure a proper connection in the wiring between the control panel and the humidity sensor. Either the control panel has stopped getting feedback from the condenser, or the feedback period is less than 65 seconds while the fan operates. You will hear it beep and the control panel will begin a countdown for 3 seconds. Go to RESET PASSWORD and key in the e-mail address that was used for the creation of the existing account. Need expert help? The Smart Diagnostics feature is not available on all LG washing machine models. To activate it, click on the link "Edit cookie settings" in the upper. Find helpful videos about your LG product, Facebook Share The code indicates a faulty condenser fan. !function(a){var e="https://s.go-mpulse.net/boomerang/",t="addEventListener";if("False"=="True")a.BOOMR_config=a.BOOMR_config||{},a.BOOMR_config.PageParams=a.BOOMR_config.PageParams||{},a.BOOMR_config.PageParams.pci=!0,e="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="8ZKNB-L7R9X-J5VUX-ZKLUE-H2UQX",function(){function n(e){a.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!a.BOOMR||!a.BOOMR.version&&!a.BOOMR.snippetExecuted){a.BOOMR=a.BOOMR||{},a.BOOMR.snippetExecuted=!0;var i,_,o,r=document.createElement("iframe");if(a[t])a[t]("load",n,!1);else if(a.attachEvent)a.attachEvent("onload",n);r.src="javascript:void(0)",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="width:0;height:0;border:0;display:none;",o=document.getElementsByTagName("script")[0],o.parentNode.insertBefore(r,o);try{_=r.contentWindow.document}catch(O){i=document.domain,r.src="javascript:var d=document.open();d.domain='"+i+"';void(0);",_=r.contentWindow.document}_.open()._l=function(){var a=this.createElement("script");if(i)this.domain=i;a.id="boomr-if-as",a.src=e+"8ZKNB-L7R9X-J5VUX-ZKLUE-H2UQX",BOOMR_lstart=(new Date).getTime(),this.body.appendChild(a)},_.write("'),_.close()}}(),"".length>0)if(a&&"performance"in a&&a.performance&&"function"==typeof a.performance.setResourceTimingBufferSize)a.performance.setResourceTimingBufferSize();!function(){if(BOOMR=a.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var e="false"=="true"?1:0,t="",n="2javrd3iopreky77g4lq-f-380820390-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,_={"ak.v":"34","ak.cp":"865401","ak.ai":parseInt("247323",10),"ak.ol":"0","ak.cr":120,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"34e1a8ef","ak.r":26702,"ak.a2":e,"ak.m":"a","ak.n":"essl","ak.bpcip":"210.65.88.0","ak.cport":36824,"ak.gh":"210.61.249.29","ak.quicv":"","ak.tlsv":"tls1.3","ak.0rtt":"","ak.csrc":"-","ak.acc":"reno","ak.t":"1677670167","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==t0NxgXSDD5G6YXwqFr5RPi7Ppq610jtOiOVA7vbPpzIXYesJPSvwUsyHs0plkJ/jgyOmPP+uraG1U+EcNIf0efWERNHbcH8TFDGjCiGSMUCxdV2jERSwxGQ0viI8uW+buPyyBnXU4g/y6PZsso9WSSjm/lcaaoucurm81tHjtVm+rWMg2o8htTeM8ZScsfEaeBMnwOMjAswTPIHqODq80z8zf2BN9u0i57SprOaOFxamo5gmHsEM6lyxLtmdBev4ZSNBVfvXATttucnLQeO4wtuyYi69F5+XnKD11aLts9a20GPp8WZipqcQruGF0RCuyDHF3FETkG3X6H0OPab8T0IZ5G1WqaT52ku1NQ1XG7dWfXj8Y8I8eryH8imWIfe+N5WmWpx0NCrGgQcQqzbLtUUL/L/Hov19BaqvuOA7cdA=","ak.pv":"353","ak.dpoabenc":"","ak.tf":i};if(""!==t)_["ak.ruds"]=t;var o={i:!1,av:function(e){var t="http.initiator";if(e&&(!e[t]||"spa_hard"===e[t]))_["ak.feo"]=void 0!==a.aFeoApplied?1:0,BOOMR.addVar(_)},rv:function(){var a=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(a)}};BOOMR.plugins.AK={akVars:_,akDNSPreFetchDomain:n,init:function(){if(!o.i){var a=BOOMR.subscribe;a("before_beacon",o.av,null,null),a("onbeacon",o.rv,null,null),o.i=!0}return this},is_complete:function(){return!0}}}}()}(window); LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. EMAIL. Once finished, "END" will appear on the control panel. The LG refrigerator WiFi App also called the SmartThinQ app is downloadable from the Google Play or Apple App Store for easy management of all your LG WiFi-enabled refrigerators. To turn subtitles off, instead of selecting ON, select OFF. Smart Diagnosis label is located at the top-right hinge of the unit. No appointments. Kenmore Fridge Filter [Issues & Solutions], Kenmore Refrigerator Modes [Detailed Guide], Refrigerator Compressor Is Hot [Solutions], Refrigerator Compressor Running Problems [Solved], Refrigerator Compressor Noise [Solutions], Kenmore Refrigerator Keeps Running [How to Fix], Kenmore Refrigerator Tripping Breaker [How to Fix]. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. If there are any improvements, you should be good to go. Further it is necessary act according to the recommendations to solve the problem, or wait for the technician to repair. 2. The washing machine will beep. Place the mouthpiece of your phone between the Smart Diagnosis logo and the POWER button. 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