Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Youll be able to see a welcome screen. Then, hurry up and press the WPS button on your device within 2 minutes. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. I have chatted with tech support who could not even get it to reboot. We might sound like a broken record, but the same rules apply here. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Nothing changes. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) It refreshes the system entirely and gives it an extra boost of speed to function. I have powered all equipment on and off. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. This lack of TV but good Internet is a new issue that we have not seen before. So I suggest everyone ask to get the 'main box' replaced. I am experiancing the same issue, it started yesterday. The end result was that they sent me a third box and it worked perfectly. Sometimes the internet cable modem and router are an all-in-one device. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Go on and create your Xfinity ID here. Can you get into your modem and post your modem levels? Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Mobile Well save you from the hassle and time calling in for help until you really need it. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. - guess it is back to watching nexflix, the internet does work. It had noting to do with connections. You simply have to wait for Cox to resolve the situation. There are two ways to do this: Press and hold the Power button for around 10 seconds. I manually unplugged and it then got stuck in boot for an hour. Bienvenue." How do I fix this? Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. the amp you showed is probably two boards in one unit. The one I have is CSMAPDU9VP. Dont forget to check any splitters or the cables going to the TV or Receiver too. Software I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. And for the analog TV users, the Mini box is a must-have. Use the left and right buttons in the remote to get to Settings. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. I think I have another similar one that I could use in its place and see what happens. USB 3. Its possible that the fault is with your Xfinity Remote. I'll update this post with the outcome of the visit. Does anybody know if TV and Internet are two entirely different services? Tv screen says "welcome, connecting to your entertainment experience". About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. macOS And if youre using your own wireless router and not their combined units, theyll blame that too. @CCAndrewThank you for the reply. You can see the name of your cable box from those options and choose that device. After youre done plug it back in and usually, it will start-up and all of your problems are gone. #2 06-04-2015, 06:42 PM sturtyboy. Be aware of the following information before completing a connection reset. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. You can also download the app from the official website of Cox. I agree with @CCAndrew. JavaScript is disabled. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. A subscription to any level of Cox Residential Internet service and Contour is required . When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. iPad mini how to Youll find the Zoom option. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. If youre like me, you probably have a Cox home phone too. plug in the cable box first and after 3 minutes plug in the TV. You can try resetting the cable box as a solution. Its not them Its just Cox! All the cable and HDMI connections are sound. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Then, follow the remaining steps listed above. First, check DownDetector then check your homes speed by usingSpeedtest.net. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Click on, There will be two options: System Refresh and. Settings Preferences. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Unplug it and reboot the device. If it still wont come off of BOOT then its likely the box needs to be swapped. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Can't get past the "1Pst" error. adding MoCA in these powered splitters works by what is termed leakage. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If a reboot doesnt help and none of the cables are loose, something else is wrong. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Heres what you need to do to figure out and fix slow Cox internet. Before you go to the local Comcast store, make sure they are open. Bienvenue" loop. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. The reset process usually takes up to 15 minutes. iOS The green light is lit on the amp, so it is getting power, but maybe its damaged. No time is indicated on the box, just 00:00. You can try restarting it and see if that fixes the issue. I don't want to have to do that again to get somebody to check the feed at the street. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. That didnt work either? The drop coming from outside is connected to the "In" port. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. and our Click the RIGHT arrow button and then click OK. I thought this was oddsince the first DVR box is 5.00/mo. For more information, please see our Bienvenue." Screen. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. This site checks your internet upload and download speeds. Bienvenido. Will they send me another box to try? Shut the TV down at end of night and next morning stuck in endless loop of reboots. For accessing most Xfinity services, youll need to create an Xfinity ID. Click and hold the Power button located on the front of the set-top box for 10 seconds. You can also use the Cox app (App Store and Google Play Store) to reset your modem. But it sounds like this is somthing else. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. It was sluggish, so I rebooted and that is when it ended up stuck. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. star shaped birthmark; black and white boxer puppy for sale. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Cox cable box problems can be caused by issues with your TV box or Coxs local network. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Video, Apple The reset will start automatically, and it may take up to 5 minutes for the process to finish. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Bienvenido. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. If it still doesn't work then. Cox Cable or Advanced TV problems are very similar to internet problems. Tried restarting it several times, no joy. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Privacy Policy. My telephone and internet works but not the X1 box or the auxillary box. Weve all experienced slow internet with Cox Cable. I have been a customer for more than a decade.. and they still pull this garbage. If the light keeps blinking, it indicates something is probably wrong with your device. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. In the Contour app, click Settings and open Parental Controls. But unfortunately you usually will be stuck back in the Welcome. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. 2010-2023 CableTV. But unfortunately you usually will be stuck back in the "Welcome. Register Now!. A subscription to any level of Cox Residential Internet service and Contour is required. I only use the HDMI out on these boxes, so sure. Have you found a solution. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". Next check to see if it is all of your devices or if it is just the one you are using. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Thanks so much@CCAndrew. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. Then press the Menu button and type in the three-digit code on screen. This ensures the TV boxes are communicating with the DVR box. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. It makes no sense to me. iMac When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. tech come out, he added an amplifier on my line, and replace the 'main box'. It will not move past that. Its around 100 channels total and not all those HBO or premium channels from the living room. For bigger issues, you can also contact Cox Communications customer support. I reset and since than it has been stuck on the "welcome. Read: Best Cable TV Alternatives to Save Money. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. So dont immediately try your phone, internet, or TV. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. . I've been screaming at their automated system. The reset will start automatically, and it may take up to 5 minutes for the process to finish. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Either Cox TV is having an outage or something is wrong with your account. Does the commscope have a green light lit? Read: How to Cut the Cord, Ditch Cable & Save Money. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Also, remove the Ethernet cables from the modem. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. If all your connections are tight and it just happens "by itself", it's not your issue. Learn how to set, access and manage your DVR recordings. Wait until all the lights are off. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. TV programs that are actively recording will be interrupted. Did all of the above again, but no Joy. This will show any problems with your Cox Mini box. 2 years ago. All is working now. This should get your device to restart. I am considering dropping cable at some point. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Choose the Customer Support option from the Menu button on your remote. The Xi6-T showed no error but appeared to be loading a channel. I have used the new X1 box they sent me no Joy and the old one no Joy. Bienvenido. When they sent me the new box, they said they were adding a 6.99/month charge to my account. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Editorials Read more Using the Cox Contour app Setting up a Cox Contour TV 1, 2, 6, or DVR remote. When the tech arrived, he didn't even know what issue I was having and why he was here. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Before you begin any of the main steps, you must have the Cox app. Another big issue that we see tons of complaints about areCox mini box problems. How To Access TV Menu With Xfinity Remote? Nuts. Mobile Bienvenido. The reset process of the set-up box will begin shortly. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Ok, so I swapped out the Comsope amp/splitter. A factory reset might be the right solution in your case. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. Bienvenue loop. Bienvenue." Select Troubleshoot. How do I contact and speak with someone live? Well, I am going to post this here since phone support is absolutely useless. I was so mad that I just said **** it and went for the upgrade. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Setting up your Cox Contour 2 TV box. You can also restart that specific device. Select from the below issues you are experiencing. Heres a quick guide from Cox themselves. About four days ago, my X1 DVR box died. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. The Internet is working perfectly. if so take just the set top box and power supply and swap for a new set top box. is your internet working properly? Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Did they ever solve your problem? When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. The first way to fix Cox problems is to reset the modem. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. (I failed to record the error code). Same problem the past month since I've returned to Comcast. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. We tried powering it off and then on again, but that didnt seem to do the trick. Before you do that, try some of these quick Cox Cable fixes. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. qg. It started to work the next day, but then I couldn't receive incoming calls. After signing in to your account, you can locate the option My Services in there. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Even after they sent me a new box! Other tv's in the house are working fine.