A bank that honors the business environment and the natural environment with equal passion. You must call to cancel your Bank of America Privacy Assist account. This comment was posted by a verified customer. We asked Bank of America about it. Rey Garcia has trusted Bank of America with his money for 20 years. Keep up with consumer news: Read Sheryl Harris' blog at www.cleveland.com/consumeraffairs. I checked back AMEX billing and lo and behold he had been billed 12.99 since April, 2011 including June. Some. She should not have walked there? He stated that he was going to close his account (An account he had since 2 banks before boa took over). Corporate Headquarters (Bank of America): Compare your actual report to this product and you will be amazed. Denied my claim of unauthorized purchases, Bank of America - Closed my account for no reason, Bank of America - Incompetent Department and Service, Bank of America - b.o.a. to them. The info you will need is your full name, including the middle initial, billing address, birth date, and answers to your security questions. Just saying. Bank of America | Privacy Assist | Privacy Assist Member Sign In Privacyassist.bankofamerica.com has yet to be estimated by Alexa in terms of traffic and rank. A lot of money is spent every month on various subscriptions, and a good portion of that amount goes for unused subscriptions. Here's their statement in full, which manages to make the whole thing even creepier, assuming that's possible. I hope to be wrong in this, as the only ones to blame are other greedy Americans who outsource in the first place just to fatten thier bonuses. Bank of America's privacy assistance is real, sure, and real fast.IntroductionBank of America privacy assist is a help for users who want to protect their privacy. BofA customers on social media also report that when trying to place a call to customer service, they receive a message that their call cannot be completed due to "extenuating circumstances." I refuse to pay for this. There has been an enormous amount of talk -- not just this week, but over the last month -- about violent extremism and the . Ha ha~ but seriously - boa has no right to have taken that money, no right to have enrolled him in anything with his knowledge and approval, and most of all - they have no right to take 7 - 10 days to refund what they took electronically and then they didn't even refund the full amount! I'm only in my early 20s so I plan on maintaining my excellent credit. After few months I checked my credit card statement and got to know the other one was still active. I am absolutely leaving this piece of [censored] bank as soon as this job is delivered. Inactivity 2. There is a big class action going on against BofA right now because of this product Too many people all have the same problem! Treat people good, and they will try to help you. It was a neat service. Bank of America was trending on social media Wednesday after many customers discovered that money was missing from their accounts. "[censored]" is the word for people that don't take allllll of these complaints seriously! Garcia tells ABC13 he has pending transactions scheduled to come out Thursday for his bills. Some people had called the bank's customer service line but . She said, which I think was a canned response, that the normal international rates are only for people exchanging large sums of money. I called Bank of America and discovered this is a monthly fee for identity theft protection. All within the legal limits by voice authorization. The concerned consumers shared their experiences online, calling . If you are on one of our sites or apps and you click a link to one of their sites, you will be presented with a . She even dare to say, " we don't know either." I found this odd so I researched the past statements and found that it started in march 2009 at $12.99 every month. Bodycam video shows deadly Chicago police shooting in Irving Park, Jupiter and Venus appear to 'kiss' in the sky. Really, do we honestly think we are safe from it happening because we stay at home. Verified customer. She said that we would need at least 5 victims of this scam who were willing to join as named plaintiffs to file a class action suit against BoA. After you have prepared all that, the following process is quite simple: Ask the representative to cancel your Privacy Assist service, Verify your account by answering the questions, Ask for the confirmation in the form of a document, Canceling Privacy Assist with the help of DoNotPay app. Now I have no choice but to contact a lawyer, and evaluate my options. I was translating for my mom and told her what to say. I have, therefore, reported the entire incident to the Better Business Bureau and I highly recommend the other people having issues with Privacy Assist do the same. online and realized that we had been charged $12.99 a month for 7 months and no one could explain at BofA. ", The official BofA support Twitter account, "@BofA_Help," responded to a customer complaint with: "We apologize for a delay that has affected some transactions. Does anyone feel as I do that the Privacy assist product is advertised as your credit report and score, when in reality it is a watered down excerpt from your actual credit report? Rey Garcia has trusted Bank of America with. But when he noticed the problem happening to others, he went to check his own account. The nonprofit consumer group recommends you ask: Does the service monitor more than credit reports? After much trauma she finally agreed to refund the money. When I call and cancel that service, they threat me like "you will become a victim, some household lost their 24, 000$ for the thelf cause they did not use this service! I then proceeded to tell the lady that i did verify if the guy who called was selling and how the guy lied. thanks. Secondly i never agreed to the service and finally i never got any credit report too. nancy.m.condos@bankofamerica.com(email is bouncing) No credit reports were mailed to me. I totally agree with you, don't bank with them! They only want to connect you to BAC PrivacySource (which is a Bank of America product licensed to Trilegiant Corp.). So I couldn't figure out what happened - went back once and a clerk checked it out - their math was right, but something was strange about the exchange rates. said one Twitter user. A: Bank of America has agreed to cancel the Privacy Assist service and remove the associated charges and late fees. @BankofAmerica and @Zelle are apparently failing customers again, with money somehow disappearing from accounts. Longer story short - privacy assist didn't want to refund all of the money. My client out of NYC wired me a deposit of $12, 000 for a Don Julio Tequila job. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I am business man and I wired a large amount of money from Bank of A to kenya to buy two containers of Kenyan Tea, after two days this sh--t bank call me and says we need the licence of the company that you are buying the tea from. fyi citizensbank is no better! They will not release the money, but instead keep requesting this same info from my clients bank day, after day. I went with him the next day to a different branch to close the accounts. So they can electronically take money without permission but they can't electronically deposit they money back that they should never have taken! Here's some executive contact phone numbers: I complaint in writing to BOA and a month or two later I received a letter, that my money has been refunded to my credit card. Most policies cover your costs to resolve a problem (like long distance calls) but not the amount stolen. The award we have received from the American Bar Association. They're telling ABC13 Houston that they've been told to call customer service, but they can't get through to representatives on the phone, so they showed up in person. DON'T BANK OF AMERICA ! Cookie Settings/Do Not Sell My Personal Information. We are aware of an issue that is impacting Bank Of America customers when sending and receiving payments. The bank has made about $47 million in costs during the pandemic, however, if it depended on the financial institution, the relationship would finish quickly. "Has the entire phone customer service team been fired? They referred me to Privacy Assist phone no. If it's unclear what assistance you would receive if you became a victim, continue shopping around. See how to spot fraud Warning signs of identity theft Red flags of common scams Protect your accounts For these credit monitoring services, sometimes like in the case of this BofA service the terms and conditions come right out and say that it's Intersections running the program. This U.S. Online Privacy Notice ("Notice") describes how Bank of America and our affiliates manage personal information about you when you interact with us online through our websites, event registration sites, mobile applications and social sites ("Sites and Mobile Apps") through your computer, smartphone, tablet or other mobile devices I went back again and finally another clerk explained they give their own rate. A girl walks a dark ally and someone rapes her her fault? With our consulting services, you can sue a company that wronged you and claim the compensation easily. However I did not so I never sent in the form but Bank of America started to take out the fee for Privacy Assist on a monthly basis. While telemarketing is not new, banks have an advantage. Youll only have to wait for up to 48 hours. I confirmed if there is any charge for getting the credit report and he said that there was no charge and they sending it out to all people whose account maybe compromised. he said. Learn all of thhe facts before you start talking trash Thanksss. Martha Dominguez, Executive Customer Relations Specialist: [protected] Hiding negative complaints is only a Band-Aid. It will not be easy in this economy. They are deliberately scaring someone with a lie so they can steal from the average man and this is so wrong. Corrupt to the core. I am presently on crutches, this would be a burden and I was not comfortable with this resolution. In other news, How to get the bold glamour filter on TikTok. Transfers will be completed and will appear in your account activity and balances as soon as possible. He was never rude out-right, he just didn't respond and kept reading the script. which I called and explained as best I could what I perceived to be $12.99 withdrawal for 7 months and I did not know how or why. Such a big company only working on phone communication and nothing in written to the customers.I think that's there key point to just keep it verbal so people can be trapped easily for selling this useless service. : Michael B Jordans rumored new girlfriend is a British model. BoA was at least my primary bank. Like I did. @BankofAmerica and @Zelle yall need to get it together and give me my damn money back!!! Apparently, they don't just cancel when people ask, either. Executive Customer Relations In 2014, Bank of America had to refund more than $720 million because of charging its clients for add-on features, including Privacy Assist. Theres only one way to cancel the Privacy Assist Feature of Bank of America manually, and its by a phone call. Twitter on Wednesday was flooded with complaints from Bank of America customers who reported money disappearing from their accounts and apparent issues with the payment service Zelle. NEW YORK (PIX11) Some Bank of America customers expressed concern and frustration after seeing money missing from their accounts Wednesday morning, according to social media posts. Customers claimed transactions that had already been posted to their BofA accounts had suddenly disappeared. I sent it on line to Saint-Petersburg, Russia. He then proceed to tell my credit card number and he asked to confirm my social before he could proceed further. I know my dad didn't enroll in this, so I printed it out and gave it to him to go to the bank the next morning! Info at http://www.businesswire.com/news/home/20101021006657/en/Glancy-Binkow-Goldberg-LLP-Announces-Class-Action, With stories like this, this, and this, it's not hard to imagine why someone might need to kick their Bank of America problem all the way to the top of the dung heap . The bank handed over financial data 211 of its clients who happened to use credit and debit cards for lodging, food and other purchases in Washington in the days before and after the Jan. 6. Applicants can borrow up to $500, in $100 increments, for a $5 flat fee. And the rates given to me by BofA were much much higher compared to the high number of that days exchange rate. SAN JOSE, Calif. (KGO) -- New cases keep coming . the bottom line is that you need to know 100% of what you're doing. Even with a durable power of attorney, she said, financial institutions occasionally balk because they worry about liability. MBNA was founded in 1982 as Maryland Bank, N.A. Why am I not using my BOA credit card any longer? Bank of America - Credit card dispute over atm's malfunction. No one would get on the phone with me. Giving thier dishonest affiliates my credit card number and asking to verify last four digits social security number is also wrong. Rocket Money can also help you. Responsible growth. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. I agreed to that only because I wanted that refund.