The work has a guarantee for 1 year. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. No call, they never showed up. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. The sewer line is PVC, so roots were never the issue. Roto-rooter plumber Installed water pressure booster on 08/22/2022. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. He didnt tell until I wanted itemized information about the costs. I admit I have never needed a plumber before. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Read HQ Reviews. We did all that can be done with it at this time. Not worth the price! Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Which is not code but would do it since that is what you prefer. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. I checked on his progress concerned he may be damaging the pipes. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). At that point I told him I had built custom homes for 35yrs. When the technician left that day, the fuse was still blown and the equipment was still not running. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Better Business Bureau: When they don't pay, I'll see in small claims court. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Regards, EVER. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Fee: 1.6% charged for him to get the parts Anyone can write a Trustpilot review. Finally the other tech shows and says he needs to snake the sewer drain. How BBB Processes Complaints and Reviews. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. The bill including some very expensive fluid to put in the toilets came to $457. Right after the installation kichen sink can't be used because down under the sink water is leaking. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! We also Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Again, nothing but excuses. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. I called. Backed Up Sewer Line / Unethical Practices!!! Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Snaked the line. Another Roto-rooter technician followed up with a camera. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Provide the man with the refund. We also lost confidence in Roto-Rooter. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. Enjoy reading our tips and recommendations. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. Desired outcome: I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. There was very little clean up and it was done. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Replacement would be about $1500 minus the $700 that you paid. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. That is the best I can do for you. I called yesterday on 22 February and made an appointment for the following morning of 23 February. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. They were professional and got the job done fairly quickly. This complaint was posted by a verified customer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The last was 5 days ago, and still no call back or resolution. The stains would not fade. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are not responsible for conditions of the tub that were already there. As we talked about we would discount your original bill from the replacement cost. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. Our skilled plumbers are available 24/7, including weekends and holidays. Are they more expensive than other companies? In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Sign up to receive our free weekly newsletter. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. They picked the wrong guy. They would not discuss pricing on the phone. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Companies can ask for reviews via automatic invitations. Ive learned my lesson. He was friendly, polite and efficient. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Customer agreed on getting $75 credit back on card. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. Was told someone would call me when they were on the way. I called Roto-Rooter to return to my home and remedy the clog. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Called RR. 02/14 . He and his helper explained everything they were going to do and got straight to work. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). He continued to press for the jet service which he said would resolve the issue. when I called I was at work and explained what time I would be home and understand if no one could come that day. Lastly, Sean (****) arrived to give a camera inspection. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. . 1. I appreciated their checking with me first. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. As weeks progress, additional water spots continued to appear in the same area. How do I know I can trust these reviews about Roto-Rooter? Details: 4 grand! I was offered an appointment a few days out, I accepted the appointment. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Then they said it's now 4 to 6 pm. She said she would call me the morning of 1/26 and then never did. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. Thank you I called at 10:00 AM and I was told someone would be at my house by noon the same day. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. I have gotten the Invoice #91926 on 12-10-2022. This was to be at 0900. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. There is no possible way they have a legitimate 4.8 stars. Water guy convinces me and my insurance to file a claim and he leaves. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Very nice and awesome people. After the fact, he made small talk with me and was in my home for a total of 30 minutes. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Scheduled several plumbling appointments - no one came to my home. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. So What we can do. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The new company corrected the issue last week. On 10/26/22 unit ** had anotherclog in the toilet. I'm of course, never calling this fkrs' again. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. Repair of refund (full or partial). On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. We were billed $1,360.94. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Roto-Rooters sewer cleaning is still part of its legacy. I just had a terrible experience with Roto Rooter myself. UP to this time problem has not been fixed. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. Emergency Service. We have provided a $400 discount. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. They dud me, now, it's my turn. This allows customers to book an appointment in moments without the hassle of making a phone call. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. We are being reasonable. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. 877-768-6911. I'm sending a bill for my lost wages for the day. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. After waiting the following day, I found out they lost the order. Should have gone straight to replace. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Licensed & Insured. So I hung up. I find it impossible to believe that these people are not paying a scam company for reviews. Issue resolved. Roto Rooter sent three different technicians to this property. On the bill, technician stated there were wipes in sewer line. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund 4. I would certainly use them again if I ever need anything. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. 1/31/23 - *********** - tristan #**** I discussed the issue with the representative, and nothing was resolved. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Your people are encouraged to overbill and lie about the work they do. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. This complaint is on behalf of my parents, The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Thank you. Roter Rooter came to service an overflowing toilet on Dec. 31st. He really knew what he was doing. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Got about a 6 inch size fibrous amount of rolled up roots. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. We will refund $250.00 back to you if there was any inconvenience for that day. I'll update when I'm done screwing them over. $2,694.91 refund for unneeded and overpriced services. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. FAQ. We was willing and able to put in the toilet. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. The new company corrected the issue last week. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. Again, no call, no show. BBB reports on known marketplace practices. Now, its too late to call anyone to get out here today. The other was not. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. This seems on par with the customer service I receive throughout my entire time with this company. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. Never again! *All services may not be available at all locations. Heck I could be a new one for less! The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Bill checked as commercial instead of Residential We received the following reply from a supervisor: When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Never pay them until they give you what you want. We had an emergency plumbing issue today and called Roto around 11:00am. [protected] Inexcusable and Irresponsible! They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. We were billed $1,354.40. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. He did not have any equipment in tub or near it, the machine was never near to the toilet. Average of 16 Customer Reviews. This comment was posted by a verified customer. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In the end, Roto-Rooter never reimbursed our neighbor in full. Better Business Bureau: Three times & cancel you as a business is not run like that. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Pipe is collapsed - Camara to follow. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Right after the installation We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Provide the man with the refund. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The time is currently 10pm local time. I also think they shop over my insurance deductible. Here are 8 tips for writing great reviews. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". It's now 9pm. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. I highly recommend Roto-Rooter. [protected]@comcast.net When we talked to the neighbor. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. They Saud he'd now arrive at 2pm. Livermore, CA location.. Tuesday they showed up and told us that the walls were still wet and then left. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. BBB Business Profiles are subject to change at any time. The gentlemen who showed up (Mike) finished the service in 15 minutes. Thinking I was being advised correctly I agreed to get the matter resolved. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. There was no water remediation for this customer. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. What a rip off and I'll never use them again. Wednesday the technician never showed. Claim it and get a lot of features. I was having a problem with sewer line back ups at the above property. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! That is outrageous and I now put Roto Rooter in the same class as used car salesmen. I called Roto-Rooter to my house to unclog a pipe. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. I have a clean out so it was easy access. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. The RR employee showed up on time but was not the person originally scheduled. Desired outcome: Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Find out how we combat fake reviews. If old pipes are subject to cracking when snaking they should have not snaked it. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. It took the Roto Rooter plumber about 20 minutes to rod it out. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. He said it was the second mans job. So I tend to believe each word in his statement. They also left fans for the week-end to dry out the dampness that remain. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. "Hello ****, this is Ted at Roto Rooter. Service address: 35720 Hazelwood, Westland Michigan Tech arrived on time was very friendly. Roto-Rooter were very polite and friendly and sent me an email. Business response. Claim your profile to access Trustpilots free business tools and connect with customers. They changed the sump pump and left Poo Poo water residue on the floor. Be the first one to find this review helpful. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. 1. Think they called? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Called out of $ 630 already there at 10:00 AM and I now put Roto Rooter sent three different to... Refund $ 250.00 back to you if there was very little clean up and told us that problem... 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Customer service I receive throughout my entire time with this company Rooter Brooklyn.